A store that's in the customer zone
AutoZone tries to get it right
Last updated 7/26/2020 at 5:59am | View PDF
Getting it right means a lot to AutoZone store manager Leo Joaquin.
"I am most proud of being able to help people and ease their concerns when it comes to selling the correct parts for their vehicles," Joaquin said in an interview last week. "I am also proud of being able to train my employees with the right knowledge so that they can run the business.
The store on Highway 46 in Wasco has been in its present location for over 20 years.
"I've been the store manager close to 4 years," Joaquin said. "Before working at AutoZone, I was in the Navy, traveled and worked in various jobs for a while. A friend suggested I try AutoZone. It was meant to be temporary, but a few years later, I am now a store manager running one of the thousands nationwide."
AutoZone is not part of a franchise, and each location is privately owned.
"Currently, I have three managers and nine part-time employees," Joaquin said.
Each store sells a variety of car parts and accessories, but he said the biggest sellers are oil changes and batteries.
Before the pandemic, he would head straight to the gym and work out. "Now, I try to work out at home and catch up on a lot of reading," Joaquin said.
His greatest satisfaction is having customers leave AutoZone with a smile, knowing that they were given trustworthy advice and the correct part for their cars. He said that it makes him proud that customers have one less thing to worry about.
AutoZone's main mission, according to Joaquin, is one he tries to live up to in the local store: "We must work together with a common goal, not just to make sales, but make customers for life."
AutoZone is located at 2301 Highway 46 (Tropicana Shopping Center) and can be reached at 758-4322. The store is open Monday through Friday from 7:30 a.m. to 9 p.m. and Sundays from 8 a.m. to 9 p.m.